Terms of service

This website is operated by Xtep. Throughout the site, the terms “we,” “us,” and “our” refer to Xtep. Xtep offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by the following Terms of Service (“Terms”), including additional terms and policies referenced herein or available by hyperlink. These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to these Terms of Service. You can review the most current version at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that enables us to sell our products and services.

Section 1 - Online Store Terms

• You confirm that you are at least the age of majority in your state or province of residence or have provided consent for your minor dependents to use this site.
• You may not use our products or services for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction (including copyright laws).
• You must not transmit any viruses, worms, or destructive code.
• A breach or violation of any of these Terms may result in immediate termination of your services.

Section 2 - General Conditions

• We reserve the right to refuse service to anyone for any reason at any time.
• Your content (excluding credit card information) may be transferred unencrypted and pass through various networks.
• You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service without our express written permission.

Section 3 - Accuracy, Completeness, and Timeliness of Information

• We do not guarantee the accuracy, completeness, or timeliness of information on this site.
• Historical information provided on the site is for reference only.
• We reserve the right to modify the content at any time but are not obligated to update any information.

Section 4 - Modifications to the Service and Prices

• Prices for our products are subject to change without notice.
• We reserve the right to modify or discontinue any service or product without notice.
• We are not liable for any modifications, price changes, suspensions, or discontinuances.

Section 5 - Products or Services

• Some products or services may be available exclusively online.
• Product availability is subject to our Refund Policy.
• We reserve the right to limit sales by person, region, or jurisdiction.
• We do not guarantee that product quality, services, or errors will meet your expectations.

Section 6 - Billing and Account Information

• We reserve the right to refuse, limit, or cancel orders at our discretion.
• You agree to provide accurate purchase and account information and update it as needed.

Section 7 - Optional Tools and Third-Party Links

• We may provide access to third-party tools, which you use at your own risk.
• Our site may contain third-party links. We are not responsible for examining their accuracy or content.

Section 8 - User Comments, Feedback, and Other Submissions

• By submitting content (comments, ideas, feedback), you grant us a license to use, edit, publish, and distribute such content.
• We reserve the right to monitor and remove inappropriate content.

Section 9 - Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 10 - Errors, Inaccuracies, and Omissions

• Occasionally, there may be errors on our site regarding product descriptions, pricing, or promotions.
• We reserve the right to correct any errors and cancel orders due to inaccuracies.

Section 11 - Prohibited Uses

You are prohibited from using our website or services for:

• Unlawful activities
• Copyright infringement
• Harassment, abuse, or discrimination
• Distributing malware or phishing
• Interfering with website security

We reserve the right to terminate service for any prohibited use.

Section 12 - Disclaimer of Warranties; Limitation of Liability

• We do not guarantee uninterrupted, secure, or error-free service.
• You agree that we may remove services or cancel at any time without notice.
• Our liability is limited to the maximum extent permitted by law.

Section 13 - Indemnification

You agree to indemnify and hold harmless Xtep and its affiliates from any claims, including legal fees, arising from your breach of these Terms.

Section 14 - Delivery Terms

• We will deliver to the address you specify within India.
• Carrier delivery days are Monday – Saturday, except on public holidays.
• Personalized products require additional processing time.

Section 15 - Marketing

By agreeing to these Terms, you consent to receiving marketing communications from us via email, SMS, or other contact methods. You may opt out at any time by following the unsubscribe instructions in the messages.

Section 16 - Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India.

Section 17 - Changes to Terms of Service

We reserve the right to update or change these Terms at any time.

Your continued use of the website constitutes acceptance of the modified Terms.

Section 18 - Contact Information

• For questions about these Terms of Service, contact: customercare.ecom@xtep.com