Frequently Asked Questions FAQ
Find answers to common questions about our products and services.
Xtep is built around performance running, but many styles also work well for walking, commuting, and everyday wear. Check the product page to choose the right pair for your use.
Yes. Many running styles are cushioned and comfortable enough for all-day use, especially if you want support through long hours on your feet.
Choose based on how you’ll use it - running, training, basketball, outdoor or daily wear. The product page clearly shows the intended use, so it’s easier to buy with confidence.
Measure your foot length and match it to the size chart on the product page. For running shoes, keep about a thumb’s width of space in front of your longest toe.
Start with your usual size and use the size chart for the best match. For running, the fit should feel secure at the heel with enough room in the toe box.
Choose the larger size, especially for running shoes or longer wear. A little extra room helps when feet naturally swell during movement.
Many Xtep running styles are designed with Indian runners in mind, with fit considerations that support better comfort and everyday usability. For the best result, always check the size chart on the product page.
If the product is unused and in original condition, you can request a return or exchange within 7 days. Please read the policy beforehand to avoid any discrepancy.
You’ll receive an order confirmation by email or WhatsApp soon after checkout. If you don’t see it, check spam first, then contact support with your order ID.
Yes, but only before the order is dispatched. Contact support as soon as possible to avoid unnecessary delays.
Your money is safe. Share your transaction details with customer support, and the team will help resolve it quickly.
You can reach support by phone or WhatsApp at +91 63668 22301, or email at customercare@xtepindia.com.
Support hours are Monday to Saturday, 9:00 AM to 6:00 PM.
Keep your order ID, registered phone number or email, and a short description of the issue ready. This helps the team assist you faster and keeps the process quick and hassle-free.
Orders are usually dispatched within 24 hours. Delivery typically takes 3–5 working days in metro cities and 4–6 working days in non-metro locations. Contact support if any delays.
Yes, prepaid orders get free shipping across India. Cash on Delivery is available on eligible PIN codes at an additional charge of ₹149.
Yes, COD is available in most serviceable locations. If your PIN code is eligible, you’ll see the option at checkout.
Once your order is shipped, you’ll receive tracking details by email or WhatsApp. You can also use the Track Order page for real-time updates.
Yes, Xtep India ships across most serviceable PIN codes.
Contact support with your order ID within 72 hours. The team will check the shipment status and help resolve it quickly and hassle-free.
You can request a return within 7 days of delivery, provided the product is unused and returned with original tags, packaging, and shoe box intact. Please read the policy beforehand to avoid any discrepancy.
Use the Return & Exchange section on the website and enter your order details. The process is designed to be quick and hassle-free.
Once the product is picked up by the delivery executive, your exchange item is dispatched. Delivery timelines will depend on your location, as per our policy.
Once approved, refunds are typically credited within 5–7 business days depending on your bank or payment provider. Please refer to our policy for complete details.
We do not charge any fees for returns or exchanges. They are completely free as per our policy.
Please report it within 48 hours of delivery with clear photos and a brief description of the issue. We’ll review it and work with you to provide a replacement or refund.
Note: We may not be able to help outside the specified timeline.
Once approved, refunds are typically credited within 5–7 business days depending on your bank or payment provider. Please refer to our policy for complete details.
Yes. If a prepaid order is cancelled before shipment is dispatched, the refund is processed back to your original payment method.
Once the refund is initiated, you should receive confirmation from the brand or payment provider. If you do not see the amount within the stated timeline, contact support with your order details for a quick check.
For prepaid orders, the refund is sent back to the original payment method after verification.
For COD orders, you will need to share your bank details or UPI so the refund can be processed after the return is verified.
We engineer for performance
We support active lifestyles
We test with athletes
We design for durability