Refund policy

REFUND POLICY

We accept returns for items that are unused and in original condition within a 7-day window.

• Products must be unworn, with original tags and packaging intact.
  
• Footwear must be returned in its original box, free from damage or markings.
  
• Items showing signs of wear, misuse, or mishandling will not be accepted.

Cancelled Orders

• Prepaid orders are refunded as per your bank’s processing timelines (typically within 7 working days).

Returned Orders

• Once the return is verified, refunds are initiated within 48 hours.
• The amount will reflect in your account as per your bank’s processing timelines (typically within 7 working days).

Cash on Delivery (COD) Orders

• Refunds are processed via bank transfer after verification.
• Customers must share valid bank details.
• The amount will reflect as per your bank’s processing timelines (typically within 7 working days).
  

Authenticity

Every Xtep product is guaranteed 100% authentic and brand new, sourced exclusively through authorized channels.

Xtep reserves the right to refine these policies as needed to maintain the highest level of service.