Return, Refund & Exchange Policy

REFUND POLICY

Please refer to our Return & Exchange Policy for eligibility criteria.

Cancelled Orders

• Prepaid orders are refunded as per your bank’s processing timelines (typically 3–15 working days).

Returned Orders

• Once the return is verified, refunds are initiated within 48 hours.
• The amount will reflect in your account as per your bank’s processing timelines (typically 3–15 working days).

Cash on Delivery (COD) Orders

• Refunds are processed via bank transfer after verification.
• Customers must share valid bank details.
• The amount will reflect as per your bank’s processing timelines (typically 3–15 working days).
  

 

Authenticity

Every Xtep product is guaranteed 100% authentic and brand new, sourced exclusively through authorized channels.

 

Xtep reserves the right to refine these policies as needed to maintain the highest level of service.