At Xtep, every product is crafted to meet high standards of quality and performance. Should you need assistance with a return or exchange, we’re here to support you within the guidelines below.

RETURNS

We accept returns for items that are unused and in original condition within a 7-day window.

• Products must be unworn, with original tags and packaging intact.
  
• Footwear must be returned in its original box, free from damage or markings.
  
• Items showing signs of wear, misuse, or mishandling will not be accepted.
  

Reverse pickups are arranged through our logistics partners during standard working hours. If a pickup is not completed within 72 hours, please contact our Customer Care team for assistance.

For select locations where reverse pickup is unavailable, customers may be required to self-ship the product. Shipping costs will be reimbursed upon submission of a valid receipt.

FOOTWEAR GUIDELINES

• The security tag loop must remain attached for returns or exchanges to be processed.
  
• Orders with multiple units of the same style must be returned in full.

EXCHANGES

• Exchanges are available for unused items returned in original condition.
  
• Only one exchange per order is permitted.
  
• Replacement items will be shipped to the original delivery address.
  
• Exchanged items remain eligible for return under the standard return policy.
  

PRODUCT CONCERNS

If your order arrives with any issues, please notify us within 72 hours of delivery so we can assist you promptly.

CUSTOMER CARE

📞 +91 6366822301

📧 customercare@xtepindia.com