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GET HELP – XTEP INDIA SUPPORT CENTER

Welcome to Xtep India's Help Center — your one-stop destination for everything you need to know about your shopping experience with us. Whether you're tracking an order, initiating a return, or just exploring sizing info, we’ve got you covered.

Returns & Refunds

Need to return or exchange your order? Start here.

Quick Access: All Return FAQs →

Shipping & Delivery

We deliver across India with timely dispatch.

Learn about our Shipping Policy
Track your Order anytime
Know delivery timelines & shipping charges

Quick Access: All Delivery FAQs →

Orders & Payments

From order confirmation to successful delivery, here’s everything you need:

Quick Access: All Order FAQs →

Product Sizing & Availability

Find your perfect fit and product support:

How do I choose the right size?
Are Xtep products available in stores? Store Locator →
Why shop Xtep? Xtep Advantage →

Quick Access: All Product FAQs →

Policies & Legal

We care about your rights, privacy, and clarity:

Need More Help?

If you can’t find the answer you’re looking for:

Visit our Contact Us page
Email us at: customercare@xtepindia.com
Customer Support Timings: Mon–Sat, 10 AM – 6 PM

FAQs

RETURNS & REFUNDS

What is Xtep’s return policy?
We accept returns within 7 days of delivery for unused products in original condition. Please visit our Return Policy for full details.
How can I initiate a return?
Submit a request via our Return Portal. Enter your order details and follow the steps to schedule a reverse pickup.
When will I get my refund?
Once the returned item passes our quality check, refunds are processed within 5–7 business days. The amount is credited to your original payment method.
Can I exchange a product?
We currently do not offer direct exchanges. Please return your product for a refund and place a new order for the desired item.
Are there any products that cannot be returned?
Yes, products marked as clearance or final sale cannot be returned. Please check the product page before ordering.
Can I return an item if I lost the original packaging?
Unfortunately, returns must include the original packaging, labels, and tags to qualify for a refund.
Who pays for the return shipping charges?
Xtep covers the cost of reverse pickup for eligible returns.
Can I return multiple items from the same order separately?
Yes, but please ensure you submit separate return requests for each product through our Return Portal.

SHIPPING & DELIVERY

How long does delivery take?
We usually dispatch orders within 24–48 hours. Delivery times vary by location, but most orders arrive within 3–7 business days.
What are the shipping charges?
Shipping is free for all orders above ₹2,000. For orders below that amount, a nominal fee is applied at checkout.
How do I track my order?
Use our Tracking Page and enter your order ID to view real-time delivery updates.
Do you deliver to all locations in India?
Yes, we ship across most PIN codes in India. If your area is not serviceable, you will be informed at checkout.
Can I change my delivery address after placing an order?
Address changes can be requested before dispatch by contacting our customer support immediately.
What should I do if my package arrives damaged?
Contact customer support immediately through our Contact Page or email customercare@xtepindia.com, including photos of the damaged package and product.
Can I specify a preferred delivery time?
Currently, we do not offer specific delivery time slots. However, you can coordinate with the delivery partner directly.
Will my order arrive in one shipment?
We aim to ship all items in one package; however, multiple items may sometimes ship separately depending on stock availability.

ORDERS & PAYMENT

Can I cancel or modify my order after placing it?
Orders can only be canceled or modified before dispatch. Please reach out via our Contact Page as soon as possible.
What payment methods do you accept?
We accept major debit/credit cards, UPI, Net Banking, and select wallets. Cash on Delivery is available for eligible orders.
I didn’t receive my order confirmation email. What should I do?
Please check your spam/junk folder. If not found, contact us at customercare@xtepindia.com with your payment details.
What should I do if my payment fails but the amount is deducted?
Reach out to customercare@xtepindia.com with transaction details, and we will resolve the issue promptly.
Can I use multiple payment methods for a single order?
Currently, only one payment method per order is supported.
Is Cash on Delivery (COD) available in my area?
COD availability depends on your location. This option will appear during checkout if eligible.
Are there any discounts or promo codes available?
Stay updated on ongoing promotions by subscribing to our newsletter and checking our homepage for active deals.

PRODUCT & SIZE SUPPORT

How do I know which size fits me best?
Each product page has a size chart. If you’re unsure, feel free to contact us for personalized advice.
Are all the products on the website authentic?
Yes, all items sold on xtepindia.com are 100% original and backed by the Xtep Authenticity Promise. Know More
Can I buy Xtep products in physical stores?
Yes, you can find us in select retail locations across India. Find a Store
Can I request a product that's currently out of stock?
Yes, you can sign up for restock notifications directly on the product page.
Do Xtep shoes come with a warranty?
Yes, Xtep offers a 90-day warranty against manufacturing defects. For warranty claims, please contact our support team.
Can I find care instructions for my shoes on the website?
Yes, detailed product care instructions are available on each product page.

POLICY & SUPPORT

Where can I read your terms and conditions?
Our Terms of Service, Privacy Policy, and Refund Policy are all available online.
Is my data secure on your site?
Absolutely. We use encrypted, secure payment gateways and follow strict data protection practices. View our Privacy Policy
What should I do if my account details are compromised?
Immediately change your password and contact our support team to secure your account.
Can I delete my Xtep account?
Yes, to request account deletion, please contact customer support via customercare@xtepindia.com.
How do I unsubscribe from marketing emails?
You can unsubscribe by clicking the 'unsubscribe' link at the bottom of any promotional email.

CUSTOMER SERVICE

How can I contact customer support?
Use our Contact Page or email customercare@xtepindia.com. Our team is available Mon–Sat, 10:00 AM to 6:00 PM.
Do you have a WhatsApp or phone helpline?
Currently, we provide support via email and contact form only. Stay tuned as we expand our support channels.
How quickly can I expect a response from customer support?
Our support team typically responds within 24–48 hours during business hours (Mon–Sat, 10 AM–6 PM).
Do you offer customer support in regional languages?
Currently, support is provided primarily in English. We’re working to expand support in additional languages soon.
How can I provide feedback on my shopping experience?
We appreciate your feedback! Please submit your thoughts through our Contact Page or email directly to customercare@xtepindia.com.